6.5 Nav - Music Voice Command Issue - USB Source

Discussion in 'Renegade Stock Tech' started by joleat, Jun 2, 2017.

  1. joleat

    joleat New Member

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    My 2016 TH has the 6.5 Navigation system and I'm encountering an issue when using voice commands to play a specific song.

    When using the command, "Play song {song name}", the system will play the first few milliseconds of the song I identify and then change to the first alphabetical track on the flash drive.

    I'm using a 16GB SanDisk Cruzer Ultra Fit, plugged into the center console USB port, and all music is stored in .mp3 format. I used the same drive in my 2013 Wrangler with the 430N system and had no issues.
     
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  2. JeepCares

    JeepCares Member

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    Hi joleat,

    If you want us to look into this further on our end, please feel free to send us your VIN in a private message.

    Kori
    Jeep Social Care Specialist
     
  3. joleat

    joleat New Member

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    Thanks Kori. I sent you a PM.

    Joleat
     
  4. joleat

    joleat New Member

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    I just discovered today that if "shuffle" is active and I attempt to use a voice command to play a song, it selects a random song, as opposed to the first alphabetical song, after playing a few milliseconds of the requested song.
     
  5. joleat

    joleat New Member

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    JeepCares,

    Have you discovered anything about the issue I'm experiencing?
     
  6. JeepCares

    JeepCares Member

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    Hi joleat,

    I apologize for the delay. I did receive feedback regarding the SanDisk, they are often shipped from the factory with extra "stuff" installed on them, and we have found this can be problematic. Uconnect does recommend that all flash drives are re-partitioned and freshly formatted to ensure there is nothing extra on them to interfere with the playing of the music files. Let me know if that helps!

    Kori
    Jeep Social Care Specialist
     
  7. joleat

    joleat New Member

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    Hi Kori,

    The SanDisk drive has been formatted. I'll see if I can dig up a different flash drive for troubleshooting.

    Thanks for getting back to me!
     
  8. JeepCares

    JeepCares Member

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    I'm going to let my contact know you've already done the formatting, and see what other information they can provide.

    Kori
    Jeep Social Care Specialist
     

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