Wow. I was excited to get my Daystar Winch Mount (Trailhawk) through the mail today. Wasn’t so excited when I say the condition of the box. Even less excited when I opened it up and saw hardware bag busted open and rolling around. Luckily I was only missing a plastic rivet. Then I start unwrapping the bubble wrap from around the winch mount. The paint is all scratched off the top part. Unfortunately, it is the part that will show when mounted to the vehicle. Great job UPS. I contacted the retailer (direct distributing). Hopefully they make this right.
That box is a mess. It looks like the boxed was dropped. I hope this gets straightened out for you. Keep us posted.
Well I found it “delivered” in my front yard. The typical spot for UPS to throw off my packages. Right up by the road at that.
Still no response back from the seller. Great. Also a bit worried if I decide to keep it. The instructions don’t mention removing the tow hooks. I’m a bit worried they sent me the non Trailhawk model.
The seller ended up lying to me. He said he contacted daystar and they were drop shipping me a replacement winch mount. Never received it. I called daystar directly and they said they didn’t have any orders being shipped to me and hadn’t heard from anyone at Direct Distributing. Beware of this amazon seller. Daystar said they would be happy to honor the warranty, but the retailer had to contact them. I relayed the message to the retailer. Haven’t heard back since then.